Shipping policy

Shipping Policy

Last Updated: 26 FEB 2026

Thank you for shopping with TINGLE MIX. We are committed to delivering your order safely and on time. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 7 DAYS after payment confirmation.

  • Orders are processed on business days only (excluding Sundays and public holidays).
  • During peak periods or promotional sales, processing times may be slightly extended.
  • Once your order is shipped, you will receive a confirmation notification.

2. Shipping Methods

We ship orders through trusted courier partners to ensure safe and reliable delivery.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (if applicable)

Shipping availability may vary depending on your location.

3. Delivery Timeframes

Estimated delivery time is typically:

3–5 BUSINESS DAYS from the date of dispatch.

Please note:

  • Delivery timelines are estimates, not guarantees.
  • Remote or rural areas may require additional time.
  • Unexpected delays due to weather, courier disruptions, or other external factors may occur.

4. Shipping Costs

Shipping charges are:

  • 89 RS per order
    OR
  • Calculated at checkout based on location
    OR
  • Free shipping on orders above 999 RS, if applicable.

Shipping fees are non-refundable unless the error is on our part.

5. Tracking Information

Once your order is dispatched:

  • You will receive a tracking number via email or SMS.
  • Tracking details may take up to 24 hours to become active.
  • Customers are responsible for monitoring shipment progress using the tracking link provided.

6. Delivery Issues & Delays

If your order is delayed beyond the estimated timeframe:

  • Please contact us at contactus@tinglemix.com with your order number.
  • We will coordinate with the courier partner to assist you.

We are not responsible for delays caused by:

  • Incorrect shipping address provided by the customer
  • Failed delivery attempts
  • Natural disasters or force majeure events
  • Courier operational delays

If a package is returned due to incorrect address or non-acceptance, re-shipping charges may apply.

7. Damaged or Lost Shipments

If your order arrives damaged:

  • Contact us within 3 days of delivery.
  • Provide photos of the package and product.
  • We will review and assist according to our Return & Refund Policy.

In rare cases of lost shipments, we will investigate with the courier before providing resolution.

8. International Shipping (If Applicable)

Currently, we:

  • Do  offer international shipping.

If international shipping is available:

  • Delivery timelines vary by destination.
  • Customs duties, taxes, and import charges (if applicable) are the responsibility of the customer.
  • We are not responsible for delays caused by customs clearance processes.

9. Contact Us

For any shipping-related inquiries, please contact:

📧 contactus@tinglemix.com