Refund policy

Return & Refund Policy

Thank you for purchasing from TINGLE MIX. We take pride in delivering high-quality products and maintaining strict quality standards. Please read our policy carefully before making a purchase.

1. Return Eligibility

Due to the nature of our food products, all sales are final. Once purchased, products cannot be returned or exchanged for reasons such as change of mind, taste preference, or incorrect ordering.

However, if you receive a product that is damaged, defective, or incorrect, you may contact us for review within  3 DAYS of receiving your order.

2. Damaged or Defective Products

If you believe your product is defective or damaged:

  • Email us at contactus@tinglemix.com
  • Include your order number
  • Provide clear photos or videos of the issue
  • Contact us within 3 days of delivery

Each case will be carefully reviewed. If the issue is confirmed and approved by the TINGLE MIX team, compensation may be provided.

3. Compensation Policy

If a claim is approved:

  • Compensation will not exceed the total value of the product purchased
  • We may offer either:
    • A replacement product, or
    • A refund of the product amount (excluding shipping charges), or
    • Store credit equivalent to the product value

The final resolution will be determined at our discretion after reviewing the claim.

4. Refund Process & Timing

If a refund is approved:

  • Refunds will be processed within 1 week
  • The amount will be credited to the original payment method
  • Processing time may vary depending on your bank or payment provider

Shipping fees are non-refundable unless the issue is verified as our error.

5. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products
  • Products damaged due to misuse or improper storage
  • Orders placed incorrectly by the customer
  • Products reported after the allowed timeframe

6. Return Shipping Costs

As we do not accept standard returns, return shipping does not apply.
If a return is exceptionally authorized, shipping costs will be discussed during the resolution process.

7. Our Commitment

At TINGLE MIX, customer satisfaction matters to us. While we maintain a strict no-return policy due to product safety and hygiene standards, we are committed to handling genuine concerns fairly and responsibly.

If you have any questions, please contact us at contactus@tinglemix.com